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Legal information on revocation 

Cancellation policy for consumers 

A consumer is defined as any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity. Consumers are entitled to the following right of withdrawal. 

Cancellation policy 

You have the right to cancel this contract within 14 days without giving reasons. The revocation period is 14 days from the day on which you or a third party designated by you, who is not a carrier, took possession of the goods. If you have ordered several goods as part of a single order and the goods are delivered separately, possession of the last partial shipment delivered shall apply. The consumer shall bear the costs of goods that can be sent by parcel post. The costs for the return shipment are estimated at a maximum of 6€ plus statutory VAT per delivery unit. The consumer shall also bear the costs of returning goods that cannot be sent by parcel post. The costs for the return are estimated at a maximum of 20€ plus statutory VAT per 1/2 Euro pallet, or a maximum of 25€ plus statutory VAT per 1/1 Euro pallet. 

Exclusion of the right of withdrawal 

There is no right of revocation for contracts for the delivery of goods which are not prefabricated (custom-made products) and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. Likewise, the right of revocation does not apply to contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature. 

Consequences of the revocation 

Should you revoke this contract, we shall reimburse you without delay (at the latest within 14 days from the day on which we receive your ordinary revocation of this contract) for all payments we have received from you, including delivery costs (with the exception of additional costs incurred in the case of a delivery differing from the standard delivery offered by us). For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged for this refund because of these charges. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. You shall bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for the purpose of checking their nature, properties and functioning. 

Sample revocation form 

(If you want to cancel the contract, please fill out this form and send it back). 


watt24 GmbH. 

Zum Kleifeld 13 

59469 Ense/Germany 

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) 

- Ordered on (*)/ received on (*) 

- Name of the consumer(s) 

- Address of the consumer(s) 

- Signature of the consumer(s) (only in case of paper notification) 

- Date 

(*) Delete as applicable. 

Revocation instruction for commercial customers 

Basically, watt24 GmbH generally excludes the revocation in transactions with commercial customers. However, watt24 GmbH reserves the right to agree to and accept the revocation of a commercial purchase in the individual case under review as a gesture of goodwill. The revocation by the commercial customer must be notified in writing within one week in text form (letter, fax or e-mail is sufficient), stating reasons. watt24 GmbH commits itself to make a positive or negative decision within 2 working days after receipt of this revocation and to inform the commercial customer of this result immediately. This revocation period of one week begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before the fulfillment of our information obligations in accordance with § 312c Paragraph 2 BGB in conjunction with § 1 Paragraphs 1, 2 and 4 BGBInfoV as well as our obligations in accordance with § 312e Paragraph 1 Sentence 1 BGB in conjunction with § 3 BGB-InfoV. The timely dispatch of the revocation or the goods is sufficient to comply with the revocation period.

The revocation must be addressed to: 

watt24 GmbH 

Zum Kleifeld 13 

59469 Ense Email: 

Fax: +49 (2938) 6739999 

A return consignment is to be sent with a completed return delivery note to 

watt24 GmbH 


Zum Kleifeld 13 

59469 Ense 

The complete completion of the return delivery note is a prerequisite for a fast back completion in the interest of both parties. 

Consequences of withdrawal 

In the event of a positive decision of the revocation, the services received by both parties are to be returned and any benefits derived (e.g. interest) surrendered. The right of revocation does not apply to the delivery of goods that have been produced according to customer specifications. This applies to all goods that have been specially produced according to customer specifications or have been changed from their original condition. If the commercial customer is not able to return or surrender the received services and benefits (e.g. advantages of use) to watt24 GmbH, only partially or only in a deteriorated condition, the commercial customer must pay compensation for lost value. The commercial customer only has to pay for any loss of value if this loss of value is due to handling that is not necessary for testing the condition, properties and functionality of the goods. The commercial customer shall bear the costs of the return shipment. Obligations to refund payments must be fulfilled within 30 days. This period begins for the commercial customer with the acceptance of the objection by watt24 GmbH. The commercial customer is obligated to return the goods to us as an insured package immediately after a positive decision of revocation and retains the receipt until it is delivered to watt24 GmbH.