Cancellation Policy

Consumers have a right of withdrawal in accordance with the following provisions.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

In the case of a contract for multiple goods ordered by you in one order and delivered separately, the withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

In the case of a contract for the delivery of goods consisting of multiple lots or pieces, the withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece.

In the case of a contract for regular delivery of goods during a defined period of time, the withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good.

To exercise the right of withdrawal, you must inform us, watt24 GmbH, Zum Kleifeld 13, 59469 Ense, Germany, telephone: +49 69 667737395, e-mail: info@watt24.com, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at www.watt24.com/en/service/cancel-contract/. If you use this online function, we will send you without delay an acknowledgement of receipt on a durable medium (e.g. by e-mail), containing information on the content of the withdrawal statement as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to watt24 GmbH, Zum Kleifeld 13, 59469 Ense, Germany, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods. For goods which, by their nature, cannot normally be returned by post, the cost is estimated at a maximum of approximately EUR 178.50.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by you is decisive, or which are clearly tailored to your personal needs.

The right of withdrawal furthermore does not apply to contracts for the supply of goods which, after delivery, have been inseparably mixed with other items due to their nature.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To:
watt24 GmbH
Zum Kleifeld 13
59469 Ense
Germany
E-mail: info@watt24.com

• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date

(*) Delete as appropriate.

As of: October 2026